Conflict and Negotiation


  • Managing conflict

  • Dealing with two faces of conflict

  • Conflict triggers

  • Resolving conflict

  • Forcing

  • Win-win vs. lose-lose

  • Constructive and destructive conflict

  • Can you really have a winner?

  • Elements of effective negotiation

  • Added value negotiation

  • How to express anger

  • Putting conflict on ice

The above list reflects the core aspects of this topic.

We know your situation is unique and that is why each of our programs is prepared with you, your organization, and its specific needs in mind.

Let us build a program “tailor made” to meet your specific requirements. We welcome the opportunity to work with you and your staff. Thanks for visiting our site.

 

Dr. K. Kay Potetz & Associates

Email: kpotetz@aol.com

Phone: 216-221-8993

Cleveland, Ohio


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