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2. EFFECTIVE RESPONSES TO CONFLICT
Leadership inevitably requires being able to resolve conflict, whether it occurs
among staff members, between leaders and staff or between departments. Being
able to keep a cool head, do a thorough assessment of a conflicted situation and
create effective dialogue among the parties involved are just a few of the
skills that will be learned in this program. In addition, program content also
includes learning how to frame conflict experiences as "opportunities for
growth" and come to the most effective resolutions.
The
above paragraph reflects the core aspects of this important
management topic.
We know your situation is unique and that is why each of our
programs is prepared with you, your organization, and its
specific needs in mind.
Let us build a program “tailor made” to meet your specific
requirements. We welcome the opportunity to work with you and
your staff. Thanks for visiting our site.
Dr. K. Kay Potetz & Associates
Email: kpotetz@aol.com
Phone: 216-221-8993
Cleveland, Ohio
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