1. Effective Communication (Listening)
2. Effective Response to Conflict
3. When Things Don't Get Done (Escaping the Blaming Cycle)
4. People Styles (Dealing With Challenging Personalities)

SECTION 2: BASIC LEADERSHIP SKILLS

5. Team Building and Motivating
6. Balancing Support With Empowerment (a.k.a. Delegation)
7. Being an Effective Advocate
8. Setting Boundaries

SECTION 3: RESPONDING EFFECTIVELY TO CHANGE

9. Looking for Stability
10. Responding To Fear of Change
11. Creative Problem-Solving: Thinking Outside the Box
12. Self-Preservation Strategies

Dr. K. Kay Potetz & Associates are Motivational Keynote Speakers and Management Consultants specializing in Motivation, Leadership Development, Team Building and related business development topics.

They serve numerous businesses and organizations throughout the United States from their offices in Cleveland, Ohio.