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SECTION 1 - BASICS OF COMMUNICATION

  1. Effective Communication (Listening)

  2. Effective Response to Conflict

  3. When Things Don't Get Done
    (Escaping the Blaming Cycle):

  4. People Styles
    (Dealing With Challenging Personalities)

SECTION 2 - BASIC LEADERSHIP SKILLS

  1. Team Building and Motivating

  2. Balancing Support With Empowerment
    (a.k.a. Delegation)

  3. Being an Effective Advocate

  4. Setting Boundaries

SECTION 3 - RESPONDING EFFECTIVELY TO CHANGE

  1. Looking for Stability

  2. Responding To Fear of Change

  3. Creative Problem-Solving: Thinking Outside the Box

  4. Self-Preservation Strategies
 

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