• The “myth” of having no communication
• Communication versus miscommunication
• Organizational communication
• Formal & informal communication
• Organizational communication, gossip, the grapevine, and what to do with them
• Barriers to effective communication
• Becoming obsessed with listening
• Listening and hearing
• Communication problems and promises in the Internet age

Dr. K. Kay Potetz & Associates are Motivational Keynote Speakers and Management Consultants specializing in Motivation, Leadership Development, Team Building and related business development topics.

They serve numerous businesses and organizations throughout the United States from their offices in Cleveland, Ohio.