Leadership inevitably requires being able to resolve conflict, whether it occurs among staff members, between leaders and staff or between departments. Being able to keep a cool head, do a thorough assessment of a conflicted situation and create effective dialogue among the parties involved are just a few of the skills that will be learned in this program.

In addition, program content also includes learning how to frame conflict experiences as "opportunities for growth" and come to the most effective resolutions.
 

Dr. K. Kay Potetz & Associates are Motivational Keynote Speakers and Management Consultants specializing in Motivation, Leadership Development, Team Building and related business development topics.

They serve numerous businesses and organizations throughout the United States from their offices in Cleveland, Ohio.