• Managing conflict
• Dealing with two faces of conflict
• Conflict triggers
• Resolving conflict
• Forcing
• Win-win vs. lose-lose
• Constructive and destructive conflict
• Can you really have a winner?
• Elements of effective negotiation
• Added-value negotiation
• How to express anger
• Putting conflict on ice

Dr. K. Kay Potetz & Associates are Motivational Keynote Speakers and Management Consultants specializing in Motivation, Leadership Development, Team Building and related business development topics.

They serve numerous businesses and organizations throughout the United States from their offices in Cleveland, Ohio.